Privacy Policy — Living Wash & Iron Services

Last updated: March 2026

Living Wash & Iron (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or communicate with us.

1. Information We Collect

We may collect the following information:

• Name, phone number, email address, home or business address

• Laundry preferences and service instructions

• Booking history and communication records

• Payment information (processed securely by third‑party providers; we do not store card details)

• Website analytics such as page views, browser type, and device information

• 2. How We Use Your Information

• Your information is used to:

• Provide washing, ironing, and pickup/drop‑off services

• Communicate with you about bookings, reminders, and updates

• Process payments and send receipts

• Improve our services and customer experience

• Maintain safety, security, and fraud prevention

• Comply with legal obligations

• We do not sell your personal information.

• 3. Direct Communication With the Owner

• When you contact us, you are communicating directly with the owner, Liv. Your messages are used only to manage your service and provide support.

• 4. Sharing Your Information

• We may share your information with trusted third parties when necessary, including:

• Payment processors

• Delivery or logistics partners

• IT and software providers

• Legal or regulatory authorities (if required)

• These partners are required to protect your information and use it only for the purpose it was provided.

• 5. Data Storage & Security

• We take reasonable steps to protect your information, including:

• Secure systems and encrypted payment processing

• Restricted access to customer data

• Regular monitoring for security risks

• While no system is completely secure, we are committed to safeguarding your information.

• 6. Cookies & Website Tracking

• Our website may use cookies or analytics tools to improve performance and understand visitor behaviour. You can manage or disable cookies through your browser settings.

• 7. Your Rights

• You may request to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your data (where legally permitted)

• Opt out of marketing communications

• To make a request, contact us using the details below.

• 8. Children’s Privacy

• Our services are not directed at children under 16, and we do not knowingly collect personal information from children.

• 9. Changes to This Policy

• We may update this Privacy Policy from time to time. The latest version will always be available on our website.

• 10. Contact Us

• For questions about this Privacy Policy or how your information is handled, please contact:

• Living Wash & Iron Services Email: admin@livingwashiron.com Phone: 0431 253 975 Website: livingwashiron.com